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Player Wellbeing

xc99 Responsible
Gaming — Play Within Your Limits

At xc99, we believe gaming should always be enjoyable, voluntary, and well within your personal means. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to keep their experience safe, healthy, and fun — for the long term.

21+ Only Deposit Limits Time-Out Tools Self-Exclusion 24/7 Support

Our Commitment to Safe Play

Gaming is entertainment — and we want to keep it that way for every player who chooses xc99.

xc99 is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to players seriously. Responsible gaming is not an afterthought here — it is built into the very foundations of how we operate. We provide practical, accessible tools that help our players set limits, take breaks, and seek help when they need it, without judgment or friction.

The majority of people who gamble do so safely and casually, treating it as a leisure activity alongside other hobbies. However, for a small number of people, gambling can become problematic — it may start to affect their finances , relationships, and mental wellbeing. xc99 is committed to helping those individuals access the right support as early as possible.

All xc99 players must be 21 years of age or older. This is a strict requirement, not a suggestion. We verify player ages during the registration and KYC process, and any account found to belong to an underage individual will be closed immediately, with deposits returned and winnings forfeited. If you know or suspect that someone under the age of 21 is using an xc99 account, please contact our support team at [email protected] immediately.

xc99 uses 256-bit SSL encryption and a secure, audited gaming environment to ensure all play is fair. Our games are powered by certified providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — all of whom are subject to regular third-party fairness audits. You can play on xc99 with full confidence that every outcome is determined by a verified random number generator, with no manipulation of any kind.

We encourage all players to think of gambling as paid entertainment — similar to buying a cinema ticket or attending a cricket match. Set a budget before you start, decide how long you will play, and commit to walking away when either limit is reached. xc99's built-in tools make this commitment easy to keep.

21+

Minimum Age Requirement

You must be 21 years of age or older to register and play on xc99. This policy applies to all players in Bangladesh without exception. Age verification is conducted during account registration and before processing any withdrawal.

 Quick Safety Reminders

  • Only gamble with money you can afford to lose
  • Never chase losses — accept them as the cost of play
  • Set a time limit and stick to it every session
  • Do not gamble when stressed, upset, or under the influence
  • Balance gambling with other hobbies and social activities
  • Gambling is never a reliable way to earn money

Our Responsible Gaming Tools

xc99 provides a comprehensive suite of player-protection features, all accessible directly from your account dashboard — no waiting period, no complicated process.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your xc99 account. Once your limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period to protect against impulsive decisions.

Session Time Limits

Define the maximum length of any single gaming session. When your time limit is reached, xc99 will display a clear on-screen notification and log you out automatically. You can also enable periodic session reminders — a subtle pop-up every 30 or 60 minutes to help you stay aware of how long you have been playing.

Time-Out / Cool-Off

Need a short break from xc99? Activate a time-out for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed once applied, giving you genuine, reliable breathing room whenever you need it.

Self-Exclusion

For players who need a longer break, xc99 offers self-exclusion periods of 3 months, 6 months, 12 months, or permanent exclusion. A self-excluded account is fully locked — no logins, no deposits, no marketing. Permanent self-exclusion cannot be reversed. Contact our support team to activate this option if you feel gambling is causing harm.

Activity Statements

Request a full account activity statement at any time from your dashboard. Your statement shows all deposits, withdrawals, bets placed, games played, net win/loss figures, and session durations over any selected date range. Reviewing your statement regularly is one of the most effective ways to stay in control of your gaming behaviour.

Marketing Opt-Out

xc99 sends promotional emails and bonus notifications only to players who have opted in. You can withdraw your marketing consent at any time from your account settings or by contacting support. If you are taking a break or finding that promotional content is triggering unwanted urges to play, opting out immediately removes all xc99 marketing from your inbox.

How to Activate Your Limits

Setting your responsible gaming preferences on xc99 takes less than two minutes. Here is how to get started.

1

Log In to Your Account

Visit xc99.io and sign in using your registered mobile number and password. All responsible gaming tools are available to any verified account holder aged 21 or above.

2

Navigate to Account Settings

Click on your account avatar in the top-right corner and select "Account Settings" from the dropdown menu. Scroll down to the "Responsible Gaming" section.

3

Choose Your Limit Type

Select the type of limit you want to set — deposit limit, session time limit, time-out, or self-exclusion. Each option is clearly labelled with a plain-English explanation of what it does.

4

Set Your Preferred Values

Enter the amount (in ৳ Taka for deposit limits) or the duration (in hours or days for time-based limits) that you want to apply. Review the summary displayed on screen before confirming.

5

Confirm and Apply

Click "Confirm" to apply your chosen limit. Restrictions that tighten your limits take effect immediately. Any request to loosen a limit (e.g., increase a deposit cap) is subject to a mandatory 24-hour review period.

6

Contact Support if Needed

If you cannot find a setting you need, or if you want to activate self-exclusion immediately, contact our 24/7 support team at [email protected] or via live chat from within your account dashboard.

Recognising Problem Gambling

Problem gambling rarely announces itself clearly. The signs often develop gradually. Being honest with yourself about your gambling habits is the first step toward staying in control.

Repeatedly returning to gambling after a loss in an attempt to win back money is one of the clearest indicators of problem gambling. Losses are a normal part of any game of chance — the belief that the next bet will "even things out" is a cognitive distortion known as the gambler's fallacy. If you find yourself depositing more funds specifically to recover what you have lost, it is time to pause and reflect seriously on your habits.

Spending money on gambling that was set aside for essential expenses — rent, food, utility bills, children's schooling — is a serious warning sign. If you have ever borrowed money, taken an advance, or sold personal belongings to fund gambling, this indicates that gambling has moved beyond entertainment and is causing financial harm. xc99's deposit limit tools are specifically designed to help prevent this from happening.

Using gambling as the primary way to cope with stress, anxiety, loneliness, boredom, or depression is a warning sign that gambling has taken on an emotional role it was never meant to play. While gambling can be entertaining, it should not be your main mechanism for managing emotional states. If you feel restless, irritable, or anxious when you are not gambling, consider speaking to a mental health professional.

Concealing the extent of your gambling from family members, friends, or colleagues — lying about how much time or money you spend on gambling — is a significant indicator that you recognise on some level that your gambling has become problematic. Healthy gambling is generally something people feel comfortable being open about. Secrecy around gambling behaviour often signals that the person knows they have exceeded what they consider acceptable limits.

Regularly losing track of time while gambling — intending to play for 20 minutes and realising hours have passed — is a sign that gambling is capturing more of your attention and time than is healthy. xc99's session time limit and periodic reminder features are designed specifically to counteract this tendency by giving you regular, objective check-ins on how long your session has been running.

 Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to two or more, consider using xc99's limit tools or reaching out to our support team for guidance.

  • Have you ever gambled with money needed for essential household expenses?
  • Have you tried to stop or cut back on gambling and found it difficult?
  • Do you find yourself thinking about gambling even when doing other things?
  • Have you gambled to escape personal problems or negative feelings?
  • Have you lied to family or friends about how much you gamble?
  • Have you borrowed money or sold possessions to fund gambling?
  • Do you feel anxious or irritable when you are unable to gamble?
  • Have your gambling sessions become longer or your bets become larger over time?

If you answered yes to multiple questions above, please contact our support team. You are not alone, and help is available 24 hours a day, 7 days a week.

 We Are Here to Help

If you feel that gambling is becoming a problem for you or someone you know, do not wait. xc99's support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). All conversations are handled with complete discretion and without judgment.

You can also request that our team activate a time-out or self-exclusion on your behalf immediately — you do not need to navigate the settings yourself. Just reach out and we will take care of it promptly.

Email Support [email protected]
Live Chat Available in your account dashboard
Hours 24/7, BST (UTC+6)

 Important Reminders

  • xc99 will never pressure you to continue gambling
  • Responsible gaming requests are handled with full confidentiality
  • Self-exclusion is permanent until the agreed period expires
  • Tightening limits takes effect immediately — no delays
  • Your remaining balance is always safely returned upon account closure

Play Smart. Play Safe. Play on xc99.

Responsible gaming is everyone's responsibility. Set your limits, know the signs, and enjoy xc99 as the entertaining experience it is meant to be.

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